Privacy Policy ecl bet — Your Personal Data Protection

1Privacy Policy Introduction & Scope

Ecl bet (hereinafter referred to as "we", "the platform", or "ecl bet") is committed to protecting the privacy and security of the personal information of every user who uses our services. This Privacy Policy is drafted in accordance with the requirements of the Personal Data Protection Act 2010 (PDPA) Malaysia and international data security standards.

This Privacy Policy applies to all users who access the ecl bet platform via the website, mobile app, or any other digital channel operating under the ecl bet brand. By using our services, you acknowledge that you have read, understood and agreed to the terms set out in this document.

We believe privacy is not merely a legal obligation — it is the foundation of trust between a platform and its users. We are therefore committed to ensuring your data is managed transparently, responsibly, and securely at every level of our operations.

2Personal Data We Collect

Ecl bet only collects personal data that is strictly necessary for the clearly stated purposes below. The following are the categories of personal data we collect from users of our platform:

We not collects sensitive data such as medical information, religion, political views, or biometric data unless required by applicable law for specific identity verification purposes.

3How We Collect Personal Data

Your personal data is collected through various methods as you interact with the ecl bet platform. We ensure every collection method is transparent and compliant with established standards:

• Account Registration: When you register a new account, you are required to provide basic information such as your name, email, phone number and date of birth for verification and account security purposes.
• KYC Process: During identity verification, you will be required to upload a copy of a valid identification document. This document is processed through a secure, fully encrypted KYC system.
• Financial Transactions: Every time you make a deposit or withdrawal, our system records the relevant transaction details for security and financial compliance purposes.
• Platform Usage: Technical data such as IP address, device type and usage patterns are collected automatically when you browse or play on our platform.
• Customer Support Interactions: When you contact our support team via live chat, email or Telegram, records of those communications are retained for service quality and dispute resolution purposes.
• Cookies and Similar Technologies: Our website and app use cookies to enhance the user experience, authenticate login sessions, and analyse platform usage patterns.

4Purpose of Personal Data Use

Ecl bet uses your personal data only for the lawful purposes stated below. We will not use your data beyond the purposes disclosed without first obtaining your consent:

• Account Management: Creating, verifying, and managing your user account, including secure login processes and password recovery.
• Transaction Processing: Processing deposits, withdrawals, and all financial transactions on the ecl bet platform accurately and securely.
• Legal Compliance: Fulfilling legal obligations under PDPA 2010, AML, and other financial compliance requirements applicable to the platform's operations.
• Platform Security: Detecting and preventing fraud, unauthorised access, bot usage, and other illegal activities that may compromise the security of other users.
• Service Improvement: Analysing usage patterns and user feedback to improve platform design, user experience, and various game features.
• Service Communications: Sending important account-related notifications, changes to terms, system maintenance updates, and security alerts.
• Direct Marketing (with consent): Sending promotional information, exclusive offers, and bonus notifications — only to users who have consented to receive marketing communications.
• Responsible Gaming: Monitoring gameplay patterns to identify early signs of problem gambling and offering appropriate assistance or personalised limits.

5Data Sharing with Third Parties

Ecl bet sell, rent, or trade your personal data to any third party for their own marketing purposes. However, in the course of operating the platform, we share data with certain trusted parties in the following situations:

• Payment Service Providers: Transaction data is shared with banks, FPX providers and approved e-wallet operators solely for the purpose of processing your payments securely.
• KYC Service Provider: Your identity information is shared with licensed identity verification partners to fulfil AML and financial compliance requirements.
• Game Providers: Minimum technical data required is shared with third-party game software providers to ensure a smooth and fair gaming experience.
• Registered Authority: ecl bet will disclose personal data to government authorities, regulatory bodies, or law enforcement agencies when required by court order or applicable law.
• Related Companies: Data may be shared within the ecl bet group of companies operating under the same data protection standards for internal business management purposes.

All third parties who receive your personal data from ecl bet are bound by strict confidentiality agreements and data protection obligations. They are only permitted to use that data for the purposes we specify and nothing beyond that.

6Data Encryption & Security

The security of your personal data is ecl bet's top priority. We implement multiple layers of technical and organisational protection to keep your data safe at all times:

• 256-bit SSL Encryption: All data transmitted between your device and ecl bet servers is protected with industry-standard 256-bit SSL/TLS encryption, ensuring no third party can intercept or read your information in transit.
• Secure Servers: Data is stored in enterprise-grade data centres equipped with strict physical access controls, 24/7 monitoring and redundant backup systems to prevent data loss.
• Two-Factor Authentication (2FA): 2FA is available for all ecl bet accounts, adding an extra layer of security that protects your account even if your password is compromised.
• Real-Time Monitoring: Our threat detection system monitors all account activity in real time to identify suspicious patterns and prevent unauthorised access.
• Internal Access Controls: Only ecl bet staff who require access to specific data to perform their duties are permitted to do so — governed by strict role-based access controls.
• Regular Security Audits: ecl bet conducts regular penetration testing and security audits by independent third parties to identify and remediate system vulnerabilities before they can be exploited.

7Data Retention Period

Ecl bet retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or for as long as required under applicable Malaysian law. Our general data retention guidelines are as follows:

• Active Account Data: Retained for the duration your account remains active and updated periodically based on the latest information you provide.
• Financial Transaction Data: Retained for a minimum of 7 years after the transaction date, in line with Malaysia's financial and tax legislation.
• KYC Records: Retained for a minimum of 6 years after the business relationship ends, in accordance with Malaysia's AML requirements.
• Closed Account Data: Following account closure, your personal data will be retained for the period required by law, then securely deleted or anonymised.
• Technical Logs: Access logs and technical data are retained for a maximum of 12 months for security purposes and technical troubleshooting.
• Support Communications: Customer support conversation records are retained for 3 years for service quality and dispute resolution purposes.

When your data is no longer needed and the minimum retention period has expired, ecl bet will ensure it is securely deleted using irreversible deletion methods, or anonymised so that it can no longer be associated with you as an individual.

8Your Rights Under PDPA 2010

As a data subject under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding your personal data held by ecl bet:

To exercise any of the above rights, please contact our data protection team by email at [email protected] with the subject line "PDPA Rights Request". We will respond within 21 business days. Please note that certain rights may be limited in specific situations, such as when data is required to fulfil a legal obligation or resolve an active dispute.

9Cookies & Tracking Technologies

The ecl bet website and app use cookies and similar tracking technologies to enhance your experience and ensure the platform functions properly. The following are the types of cookies we use:

• Essential Cookies (Required): These cookies are required for core platform functions such as login session management, account security, and page navigation. Without them, the platform cannot operate properly and they cannot be disabled.
• Performance & Analytics Cookies: We use analytics tools to understand how users interact with the platform — which pages are visited most frequently, how long users spend on the platform, and common navigation paths. This information is used in aggregate form to improve the platform.
• Functional Cookies: These cookies remember your preferences such as language selection, display settings, and login details (if you choose "Remember Me") so you do not need to reconfigure them each time you use the platform.
• Marketing Cookies (with consent): Only with your consent do we use cookies to deliver more relevant content and promotions based on your interests and usage patterns.

You may manage or delete cookies at any time through your web browser settings. Please note that disabling certain cookies may affect platform functionality. You may also manage your cookie preferences through the privacy settings panel in your ecl bet account.

10Links to Third-Party Sites

The ecl bet platform may contain links or references to third-party websites or services not operated by us — such as game provider websites or payment portals. Please be aware that:

• Ecl bet is not responsible for the privacy practices or content of such third-party websites.
• The ecl bet Privacy Policy does not apply to any websites or services outside our control.
• We recommend reading the privacy policy of every third-party website you visit before providing any personal information.
• The presence of links to third-party sites on the ecl bet platform does not imply our endorsement or approval of their content or privacy practices.

11Amendments to the Privacy Policy

Ecl bet reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our operations, new legal requirements, or evolving industry best practices. When material changes are made:

• The "Updated" date at the top of this document will be updated to reflect the date of the latest amendment.
• A notification will be sent to your registered email address at least 14 days before the changes take effect.
• A clear notice will be displayed on the ecl bet platform's home page throughout the notice period.
• For minor amendments such as grammatical corrections or clarifications that do not alter the meaning, we may not send a separate notification.

Continued use of the ecl bet platform after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes made, you have the right to close your account and request deletion of your personal data in accordance with the procedures set out in Section 8.

12Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us:

• Data Protection Email: [email protected]
• Email Subject: Please state "Privacy Enquiry" or "PDPA Rights Request" in your email subject line
• Response Time: We aim to respond to all enquiries within 3–5 business days; PDPA rights requests within 21 business days
• Live Chat Support: Available 24/7 via the chat icon at the bottom corner of the ecl bet platform

If you are dissatisfied with our response or the way your complaint has been handled, you have the right to submit a complaint directly to the Malaysia Personal Data Protection Department under the Ministry of Communications and Digital.