Terms and Conditions ecl bet — Complete Platform Usage Guide

1Definitions & Scope of Agreement

In this Terms and Conditions document, the following terms carry the defined meanings unless the context requires otherwise:

• "Platform" refers to the website eclbet.ml, the ecl bet mobile app (iOS and Android), and all services operating under the ecl bet brand.
• "User" or "You" refers to any individual who registers, accesses, or uses the ecl bet platform in any capacity.
• "Account" refers to the personal account registered by the User on the ecl bet platform.
• "Funds" refers to funds held in your ecl bet account, excluding any bonuses or promotional credits for which the rollover requirement has not yet been met.
• "Bonus" refers to promotional credits, cashback, or other benefits granted by ecl bet subject to specific terms and conditions.
• "Rollover Requirement" refers to the minimum total wagering requirement that must be met before a bonus or winnings derived from a bonus are eligible for withdrawal.

These Terms and Conditions apply to all users of the ecl bet platform regardless of access method — whether via web browser, mobile app, or any other compatible device.

2Account Eligibility & Age Requirement

To register and use the ecl bet platform, you must meet all of the following eligibility requirements without exception:

• You must be 18 years of age and above at the time of registration. ecl bet fully complies with child protection laws and reserves the right to request proof of age at any time.
• You must be an individual and not a company, business entity, or organisation.
• You are not permitted to register if you have enrolled in the ecl bet self-exclusion programme or any recognised gambling exclusion programme.
• You must have full legal capacity to enter into a binding agreement.
• Only one account is permitted per individual, IP address, device, phone number, and residential address.

3Account Registration & User Responsibilities

During the registration process, you are required to provide accurate, complete, and current information. ecl bet reserves the right to request identity verification documents at any time as part of our KYC process, including:

• Malaysian Identity Card (MyKad) or a valid passport.
• Proof of current residential address (not older than 3 months) — such as a bank statement, utility bill, or official letter.
• Additional information required to comply with Anti-Money Laundering (AML) prevention requirements.

You are solely responsible for:

• Keep your password and account login credentials confidential.
• All activity that occurs under your account, whether carried out by you or any other party.
• Notify ecl bet immediately if you suspect your account has been accessed without authorization.
• Ensure your profile information is always up to date and accurate.

4Deposits, Withdrawals & Funds Management

Ecl bet supports a wide range of deposit and withdrawal methods popular among users in Malaysia. All financial transactions are processed through secure channels protected by 256-bit SSL encryption.

Important details about withdrawals that you need to know:

• Withdrawals may only be made to a bank account registered in your own name — transfers to third parties are not permitted.
• The KYC verification process must be fully completed before your first withdrawal is processed.
• Ecl bet reserves the right to request additional documentation for withdrawals exceeding RM 10,000 in a single day.
• Any withdrawal suspected of involving fraudulent activity or money laundering will be suspended pending investigation.
• Funds deposited via a specific method will be withdrawn through the same method where applicable, in accordance with platform policy.

5Bonuses, Promotions & Rollover Requirements

Ecl bet offers a wide range of bonuses and promotions to reward new players and loyal members. Each promotion is subject to specific terms stated on its respective promotion page. General terms that apply to all bonuses are as follows:

• Every bonus carries a rollover (turnover) requirement that must be met before winnings from that bonus are eligible for withdrawal. The rollover ratio for each promotion is clearly stated in the respective promotion's terms.
• The welcome bonus is only available to new players who have never held an account with ecl bet.
• Only one bonus may be active at a time unless otherwise stated in the promotional terms.
• Bonuses may not be combined with one another unless it is clearly stated that they are combinable.
• Ecl bet reserves the right to modify, suspend, or terminate any promotion at any time with reasonable prior notice.
• Winnings obtained using bonus credits are subject to the maximum withdrawal limit stated in the promotional terms.
• Bets placed on certain games (typically table games and some slots) may be counted at a lower percentage or not counted at all toward rollover calculations — refer to the specific promotion terms for full details.

6General Gaming & Betting Rules

Use of the ecl bet gaming platform is subject to the following general rules that apply across all game categories:

• All bets that have been confirmed and accepted by the system are final and cannot be cancelled by the user.
• Ecl bet uses a certified, independently audited Random Number Generator (RNG) to ensure the fairness of all digital games.
• Live Casino game outcomes are based on actual physical results recorded in real time and cannot be disputed on technical grounds unless there is clear evidence of a significant system failure.
• In the event of a technical disruption or server failure during an active game, ecl bet reserves the right to void the affected round and refund the wagered amount to the player's account.
• Any attempt to exploit software bugs or technical vulnerabilities on the platform is a violation of ecl bet's terms and will result in disciplinary action, including account closure.
• The minimum and maximum betting limits for each game are stated within their respective game interfaces and are subject to change.

For sports betting specifically, the following additional rules apply:

• Bets accepted before the start of a sports event remain valid despite changes to the lineup or weather conditions, unless the event is cancelled entirely.
• In the event an event is postponed by more than 48 hours from its scheduled time, all related bets will be voided and stakes refunded.
• In-play betting (placed while an event is in progress) is subject to time limits set by the system and may be suspended without notice depending on how the event unfolds.

7Prohibited Conduct & Platform Abuse

The following activities are strictly prohibited on the ecl bet platform and may result in permanent account suspension or closure, as well as potential legal action:

• Use of automation software, bots, scripts, or any technology designed to automate gameplay or betting.
• Colluding with other players to manipulate game outcomes or unlawfully exploit bonuses.
• Use of arbitrage or matched betting strategies aimed at exploiting odds differences without genuine risk.
• Registering more than one account or using another person's identity for registration.
• Attempting to access another user's account without authorization.
• Use of funds obtained through illegal means for the purpose of depositing into the ecl bet platform.
• Any form of threats, harassment, or inappropriate language directed at customer support staff or other users.

8Account Suspension, Closure & Self-Exclusion

Ecl bet reserves the right to suspend or close the account of any user in the following situations:

• Violation of any terms stated in this document.
• Suspected fraudulent activity or money laundering currently under investigation.
• Failure to complete KYC verification within the stipulated timeframe.
• Account closure request submitted by the user themselves.
• Self-enrolling in a self-exclusion program.

Users who feel they need a break from wagering activities may use the following self-control features available in their ecl bet account:

• Deposit Limit: Set daily, weekly, or monthly deposit limits that cannot be increased within a 24-hour period.
• Time Limit: Automatically limit your gaming session time.
• Self-Exclusion: Temporarily suspend your account for a period of 24 hours to 30 days.
• Self-Exclusion: Permanently close your account with a self-exclusion option of 6 months, 1 year, or lifetime.

For more information on responsible gaming, please visit the Responsible Gaming us.

9Liability Limit & Disclaimer

To the extent permitted by applicable law, ecl bet is not liable for:

• Any financial losses incurred as a result of wagering activity on the platform, including losses caused by technical disruptions beyond ecl bet's control.
• Loss or theft of login credentials due to the user's own negligence.
• Unauthorised access to your account resulting from the use of shared devices or unsecured public networks.
• Any delays in transaction processing caused by third parties such as banks or e-wallet providers.

The ecl bet platform is provided "as is" without any guarantee of uninterrupted operation. ecl bet will make every effort to minimize downtime and will notify users in advance of any scheduled maintenance.

10Privacy & Personal Data Protection

Ecl bet takes our responsibility toward protecting your personal data seriously. All information you provide to us is processed in accordance with our Privacy Policy and the Malaysia Personal Data Protection Act 2010 (PDPA).

In summary, ecl bet:

• Collect your personal data only for clearly stated purposes and with your consent.
• Will not sell or rent your personal data to third parties for marketing purposes without your consent.
• Store all data on servers protected with industry-grade encryption and strict access controls.
• Grant you the right to access, correct, or delete your personal data in accordance with applicable law.

For full details on how we manage your data, please read our Privacy Policy ecl bet.

11Amendment to Terms and Conditions

Ecl bet reserves the right to modify, add, or remove any section of these Terms and Conditions at any time. Any material changes will be communicated to users via:

• In-app or platform notification at least 7 days before changes take effect.
• A notification email to your registered email address.
• Update the "Updated" date at the top of this document.

Continued use of the ecl bet platform after changes take effect constitutes your acceptance of the amended terms. If you disagree with any changes made, you have the right to close your account and withdraw all available funds before the changes come into effect.

12Contact Us & Complaint Resolution

If you have any questions regarding these Terms and Conditions, or wish to submit a formal complaint, the ecl bet team is ready to assist you through the following channels:

• Live Chat: Available 24/7 directly within the ecl bet platform or app — the fastest way to get a response.
• Support Email: [email protected] — for inquiries that require documentation or written evidence.
• Telegram: Contact an ecl bet support agent via Telegram for immediate assistance.

For official complaints, please provide your account number, detailed description of the complaint, and any relevant supporting evidence. Our team will provide an initial response within 24 hours, and every effort will be made to resolve the complaint within 5 business days.

If a complaint cannot be resolved at the customer support level, it will be escalated to ecl bet management for further review. ecl bet is committed to resolving all complaints fairly, transparently, and within a reasonable timeframe.